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Klant Contact Momenten – Customer Journey Mapping
The creation of value adding eco systems is becoming more important than ever. Start building yours! Providing a good service is as important as selling the right product. Many successful companies are...
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Koos Merk Model – Brand Value Scan
Because an inspiring vision makes you and your team run faster … and in the same direction A strong, shared vision and internal values will help you to steer your company into the right direction and...
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Ken je Klant – Client Value Scan
A refreshing perspective on what you can do for your clients Lots of companies are focused on their own products and technology. By looking through they eyes of your customer you’ll find refreshing...
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Workshop Facilitation Tips
1. Workshop dynamics Workshops are meant to be special sessions in which the ‘normal’ hierarchies and structures don’t apply. In a workshop setting everyone is expected to contribute with his or her...
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The power of Context Mapping
What is context mapping? Context Mapping is a generative technique, developed at the faculty of Strategic Product Design at TUDelft. Quote: “Contextmapping is a procedure for conducting contextual...
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Koos Kanskaarten – Koos Inspiration Deck
Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. Creativity unleashed! Koos...
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Online Kansen Grijpen – POST Method
Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. In today’s blog: the ‘POST...
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Koos Innovatie Domeinen – Opportunity Domains
Koos is pleased to offer a special section of easy to use DIY service design tools. To get an idea of what tools we offer at the moment, check out our blog ‘tools overview‘. In today’s blog:...
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Workshop Experience Design @CX Circle
Tegenwoordig zijn steeds meer bedrijven met customer journeys aan de slag. Maar het maken van een klantreis resulteert nog niet in een daadwerkelijk betere dienstverlening. De Customer Journey in...
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Klantreis je mee?
Artikel uit magazine Customer First Editie 02 2017 waaraan Niels Corsten en Jules Prick van Koos Service Design hebben meegewerkt. Wil je de beleving van jouw klanten optimaliseren, zorg dan...
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